Privacy Policy PTN777 – Protecting Your Personal Data in Malaysia

This Privacy Policy explains how ptn777 and its affiliated companies ("we", "ptn777") collect, process, store, and protect your personal data when you use the ptn777 platform, accessible at ptn777.biz and the ptn777 mobile app.

Ptn777 is the data controller responsible for your personal data. We operate in full compliance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia and any applicable data protection laws.

By registering a ptn777 account, making a deposit or using any of our services, you consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please stop using the ptn777 platform.

Ptn777 collects your personal data through three main channels: information you provide directly during registration or platform use, information collected automatically through your use of the platform, and information obtained from legitimate third-party sources.

Ptn777 uses your personal data solely for legitimate and transparent purposes. The following outlines how ptn777 uses your data:

• Service Provision: To create and manage your ptn777 account, process deposits and withdrawals in MYR, and give you access to all games including Live Casino, slots, football and lottery.
• Identity Verification (KYC): To verify your identity in order to meet anti-money laundering (AML) legal compliance requirements and ensure the security of your account.
• Bonus & Promotion Management: To process bonus claims, verify promotion eligibility and track the fulfilment of rollover requirements.
• Customer Support: To address your enquiries, resolve complaints, and provide technical support in Bahasa Malaysia.
• Platform Security: To detect and prevent fraud, collusion, account abuse, and other unlawful activity on the ptn777 platform.
• Responsible Gaming: To monitor gaming patterns in order to identify members who may require Responsible Gaming support and to activate any self-imposed limits they have set.
• Platform Improvements: To analyse usage patterns in order to enhance the user experience, optimise platform performance, and develop new features that meet the needs of Malaysian players.
• Marketing Communications: To send you relevant promotional information from ptn777 – only only if you have given your consent to receive such communications. You may unsubscribe at any time.

Ptn777 only processes your personal data where a valid legal basis exists under PDPA 2010. The bases we rely on are:

• Consent: You have given consent for your data to be processed for specific purposes, such as marketing communications.
• Contract Performance: Processing is necessary for the performance of a contract between you and ptn777 (the provision of online betting services).
• Legitimate Interest: Processing is necessary for ptn777's legitimate interests, including platform security, fraud prevention, and service improvement.
• Legal Obligation: Processing is necessary to fulfil ptn777's legal obligations, including mandatory KYC/AML requirements.

Ptn777 does not sell your personal data to any third party. However, ptn777 may share your personal data with the following categories of third parties where necessary:

• Payment Providers: DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks) — to process your financial transactions in RM.
• Game Providers: Pragmatic Play, PG Soft, Evolution Gaming, and other licensed content providers — only the minimum data required to deliver games to you.
• KYC Services: Licensed third-party identity verification providers that assist ptn777 in verifying member identities in accordance with compliance requirements.
• Malaysian Authorities: Malaysian regulatory authorities, law enforcement agencies, or courts when legally required to do so.
• Cloud Services: Cloud service providers that store ptn777 platform data in accordance with strict security standards and lawful data processing agreements.

Ptn777 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law. Retention periods vary by data type:

• Active Account Data: Retained for the duration your account remains active and for 7 years following account closure, in accordance with AML compliance requirements.
• Financial Transaction Records (MYR): Retained for 7 years from the transaction date in accordance with Malaysian accounting and tax legal requirements.
• Platform Usage Logs: Retained for 2 years from the date of creation for security and dispute resolution purposes.
• Customer Support Records: Retained for 3 years from the date of last interaction.
• Cookie Data: Depending on the cookie type — from the current session up to a maximum of 2 years.

Once the retention period has expired, your data will be securely deleted or fully anonymised so that it can no longer be linked to you.

Ptn777 continually invests in security infrastructure to ensure your personal data remains protected at all times. The security measures we have in place include:

• Data is encrypted in transit and at rest using 256-bit SSL/TLS.
• Two-factor authentication (2FA) for all member accounts and internal administrative access.
• Round-the-clock security monitoring with active intrusion detection and prevention systems (IDS/IPS).
• Regular penetration testing conducted by independent security specialists.
• Strict access controls — ptn777 staff may only access the data required to perform their duties.
• A tested incident response plan, including data breach notification procedures within 72 hours.

As a ptn777 member and data subject under the PDPA 2010, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact ptn777's DPO at privacy@ptn777.biz. We will respond to your request within 30 days from the date of receipt.

Ptn777 uses cookies and similar tracking technologies to enhance your experience on the platform. The types of cookies we use are as follows:

1. Essential Cookies: Required for core ptn777 platform functions such as login, game sessions and transaction processing. These cookies cannot be disabled without affecting platform functionality.
2. Performance Cookies: Collects information on how you use the ptn777 platform to help us improve performance and the user experience. All information is aggregated and does not identify individuals.
3. Functional Cookies: Saves your preferences such as language, preferred table limits and display settings to provide a more personalised experience.
4. Analytical Cookies: Used to analyse ptn777 platform usage patterns on an aggregated basis. This information helps us understand the most popular games, such as Live Casino, slots, or football betting.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the ptn777 platform.

Ptn777 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or business operations. When we make material changes, we will:

• Displaying a prominent notice on the ptn777 platform homepage at least 14 days before the changes take effect.
• Sending email notifications to all active ptn777 members with a summary of key changes.
• Updating the "Effective Date" at the top of this document.

Continued use of the ptn777 platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not agree with the changes, please stop using the platform and contact ptn777 to close your account.

For any enquiries, requests or complaints regarding this Privacy Policy or the handling of your personal data by ptn777, please use the following channels: